Bilingual Social Care Navigator

📍 Remote ⏱ Full-time 🌐 Bilingual required

We're seeking bilingual Social Care Navigators to support our members in New York — particularly those facing social, behavioral, or environmental challenges that impact their health and well-being. In this role, you'll use Motivational Interviewing techniques to help members set goals, navigate community resources, and build confidence in taking next steps in their care journey.

Although not required to be located in New York, experience with NYC/NY-specific systems (Medicaid, SNAP, housing, etc.) is a strong plus. This is a remote role that offers flexibility, the chance to make a meaningful impact, and may require occasional travel to New York for program-specific training as needed.

What you'll get to do

• Use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals
• Conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support
• Identify and refer members to appropriate local resources, services, and programs (food assistance, housing support, transportation, behavioral health, etc.)
• Collaborate with internal teams (Dietitians, Member Support, Clinical Partners) to ensure warm handoffs and continuity of care
• Document member interactions and care plans accurately using our internal systems
• Follow up with members consistently to check on progress, troubleshoot barriers, and celebrate small wins
• Provide care that is trauma-informed, culturally responsive, and rooted in empathy and respect

What you'll bring to the team

• 2+ years of experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role (Community Health Worker certification is a plus)
• Fluency in Korean, Russian, Spanish, or Mandarin/Cantonese required
• Skilled in Motivational Interviewing or similar approaches that support people through change
• Familiar with systems like Medicaid, SNAP, public housing, or behavioral health services
• Experience working with low-income individuals or people with chronic conditions
• Comfortable working remotely and using digital tools (CRM, EHR) to stay organized and document work